--- title: "ElevateOS & Salto Space: Setup & Connection Guide" description: Salto Setup Guide --- [Skip to content](https://help.elevateos.com/setup-requirements-instructions-and-cost-5-1699614475695#main-content) English Show submenu for translations ![Elevate OS Logo (2)](https://help.elevateos.com/hs-fs/hubfs/REBRAND/Elevate%20OS%20Logo%20(2).png?width=200&height=133&name=Elevate%20OS%20Logo%20(2).png) - [Default HubSpot Blog](http://blog.elevatedliving.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](http://blog.elevatedliving.com/blog) - English Show submenu for translations - Go to app.elevatedliving.com Go to app.elevatedliving.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Success Portal](https://help.elevateos.com/?hsLang=en) 2. [Integrations](https://help.elevateos.com/integrations?hsLang=en) 3. [Access Control - SALTO Space](https://help.elevateos.com/integrations?hsLang=en#access-control-salto-space) # ElevateOS & Salto Space: Setup & Connection Guide ## Salto Space Connection Guide **For:** Property managers, installers, and on-site IT coordinating a new Salto Space integration This guide walks through everything that has to be in place on the Salto side before ElevateOS can connect to it. Work through the sections in order. Several steps require submitting information to ElevateOS via the onboarding form — those are summarized at the end. The work is shared across three roles: - The **installer** coordinates and confirms the SHIP license add-on - **On-site IT or the network engineer** handles the static IP and firewall - The **Salto administrator** makes the configuration changes inside the Salto Space software If one person handles all three at your property, that's fine — just make sure the right person is doing each step. ### 1. Verify the SHIP add-on Confirm with the installer that the **SHIP add-on** (Salto part number `SPACE-OPT-0018`) has been purchased from Salto. SHIP is what makes the integration possible — do not proceed without it. If the add-on isn't on the order, contact your Salto representative before continuing. ### 2. Confirm or assign a static IP The Salto Space software must run on a computer with a **static IP address** assigned by the property's internet provider. - **If a static IP is already assigned:** record the IP address — you'll submit it on the onboarding form at the end of this guide. - **If a static IP has not been assigned:** ask the property's internet provider or on-site network engineer to assign one to the computer running Salto Space, then record the address. ### 3. Configure the firewall Ask the person who manages the on-site network to open **port `8100`** for inbound traffic from the following ElevateOS IP addresses: | Environment | Public IPv4 | | --- | --- | | ElevateOS Production | `34.226.171.241` | | ElevateOS Test | `18.207.219.156` | Both addresses must be allowlisted. ### 4. Configure Salto Space Ask the Salto administrator to make the following changes inside the Salto Space software. #### SHIP server Navigate to **System → General Options → SHIP**. - Enable **SHIP Server** - Select **HTTPS** - Set **Authentication** to *Custom* and create a strong password — you'll submit this password to ElevateOS via the onboarding form - Set **Encoding** to `ISO 8859-1` - Set **Expired keys** to `1 day` #### Show ExtID parameter Navigate to **System → General Options → Advanced**. - Add the parameter `Show ExtID` and set its value to `1` #### BLE (Bluetooth Low Energy) Navigate to **System → SAM & Issuing Options**. - Confirm **BLE** is turned on #### Encoder and dongle mode Navigate to **System → Salto Network**. - Confirm at least one encoder is configured in **network mode** - Enable **dongle mode** ### 5. Verify Salto-side settings Before moving on, confirm: - At least one encoder is in network mode and dongle mode is enabled (**Salto Network**) - BLE is on (**SAM & Issuing Options**) - SHIP server is enabled with HTTPS, a custom password, `ISO 8859-1` encoding, and 1-day expired keys - `Show ExtID` is set to `1` (**Advanced**) - Port `8100` is open to both ElevateOS IPs ### 6. Decide how visitor access should be scoped Choose how keyless visitor access will work on this property: - **Match the resident's access** — visitors get the same access level as their host resident and can open every door the resident can. **No extra Salto configuration is needed for this option.** - **Visitor-specific access level** — visitors get a narrower set of doors than the resident. Recommended when residents have access to amenities (gym, package room, parking) that shouldn't be shared with guests. If the property wants visitor-specific access, **it must be configured in Salto before ElevateOS can use it.** Ask the Salto administrator to create one or more **User Access Levels** in Salto that include only the doors a guest needs to enter the property and reach the unit — typically the main entrance, the relevant elevator floors, and the unit door. Then record the **extID** of each visitor access level so it can be submitted to ElevateOS at the end of this guide. If you don't know yet, or the property only ever wants residents and visitors to share access, you can skip this step. ### 7. Find the zone extID > **Skip this step if your property uses User Access Levels instead of zones for resident access.** Ask the Salto administrator to navigate to **Access Points → Zones** and locate the **extID** of the zone (or zones) every resident should have access to by default. Record the extID(s). ### 8. Find the partition extID Ask the Salto administrator to navigate to **System → Partitions** and locate the **extID** of the partition this property uses. Record it. Some Salto Space installations are shared across multiple properties and split into partitions, so ElevateOS needs to know which partition belongs to the property being integrated. Most single-property setups have one partition, usually named **General**. ### Submit your information to ElevateOS By the end of this process, the onboarding form should contain: - The **static IP address** of the computer running Salto Space - The **SHIP custom password** - The **zone extID(s)** every resident should have access to (unless using User Access Levels) - The **partition extID** for this property - The **visitor access level extID(s)**, if you set up a visitor-specific access level in step 6 Once the form is submitted and the firewall and Salto-side changes above are in place, ElevateOS can begin the integration. - [Getting started](https://help.elevateos.com/getting-started?hsLang=en) - [Integrations](https://help.elevateos.com/integrations?hsLang=en#main-content) - [Access Control - 2N](https://help.elevateos.com/integrations?hsLang=en#access-control-2n) - [Access Control - Brivo](https://help.elevateos.com/integrations?hsLang=en#access-control-brivo) - [Access Control - ButterflyMX](https://help.elevateos.com/integrations?hsLang=en#access-control-butterflymx) - [Access Control - iGloo](https://help.elevateos.com/integrations?hsLang=en#access-control-igloo) - [Access Control - Latch](https://help.elevateos.com/integrations?hsLang=en#access-control-latch) - [Access Control - OpenPath](https://help.elevateos.com/integrations?hsLang=en#access-control-openpath) - [Access Control - PointCentral](https://help.elevateos.com/integrations?hsLang=en#access-control-pointcentral) - [Access Control - Rently](https://help.elevateos.com/integrations?hsLang=en#access-control-rently) - [Access Control - Salto KS](https://help.elevateos.com/integrations?hsLang=en#access-control-salto-ks) - [Access Control - SALTO Space](https://help.elevateos.com/integrations?hsLang=en#access-control-salto-space) - [Access Control - Schlage](https://help.elevateos.com/integrations?hsLang=en#access-control-schlage) - [Access Control - Swiftlane](https://help.elevateos.com/integrations?hsLang=en#access-control-swiftlane) - 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